These Terms of Service (“Terms”) are a legally binding agreement between you (“you,” “your,” or the “User”) and FINDER Software Solutions, LLC and its affiliates (“FINDER,” “we,” “our,” or “us”). These Terms govern your access to and use of www.findersoftware.com and the Services made available through it. Collectively, the site and all content, functionality, applications, and services provided through it are referred to as the “Site” or “Services.”
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to all Terms, you must not use the Services.
Access to and use of the FINDER platform itself is governed separately by the FINDER Terms, any applicable Memorandum of Understanding, and the User Platform Access Terms. Where those documents apply, they control over these Terms.
We reserve the right to modify these Terms or any aspect of the Services at any time. The most current version will always be available on the Site. Updates are effective immediately for new users and 30 days after notice for existing users. Continued use of the Services after notice constitutes acceptance of the modified Terms.
You must be at least 18 years old or the legal age of majority in your jurisdiction to use the Services. You agree to provide accurate and complete registration information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
Subject to these Terms, FINDER grants you a limited, non-exclusive, non-transferable, revocable license to use the Services for your internal business or authorized governmental purposes. You agree not to copy, reproduce, sell, resell, sublicense, decompile, modify, or create derivative works of any part of the Services, nor use the Services for any unlawful or prohibited activity.
Use of the Services is subject to our Privacy Policy. You retain ownership of any personal or operational data you submit to the Services. You grant FINDER the right to process, de-identify, analyze, and use operational data for product improvement, analytics, network security, and collaboration with authorized entities such as law enforcement or public sector partners. Services are hosted in the United States; by using them, you consent to this jurisdiction for data storage and processing.
You may not:
If you submit feedback, support queries, or content to public or community areas, you grant FINDER a royalty-free, worldwide, non-exclusive license to use, modify, and distribute such content for support, promotional, or product improvement purposes. You are solely responsible for any content you post and its compliance with applicable laws.
Access to certain features or modules may require payment (“Commercial Services”). Payment terms will be defined in separate agreements or order forms. Support is available based on your subscription level. Free-tier users may receive limited or self-service support only.
We reserve the right to suspend or terminate your account or access to the Services at any time for violation of these Terms, security risks, non-payment, or unlawful use. Upon termination, your account will be deactivated and related data may be deleted. FINDER shall not be liable for any resulting loss of access or data.
All intellectual property in the Services, including all software, trademarks, logos, designs, and content, remains the exclusive property of FINDER and its licensors. You may not use our marks or visual identity without written permission.
We welcome suggestions to improve our Services. You agree that we may use any submitted feedback without restriction or compensation, and you grant us a perpetual, irrevocable license to do so.
You agree to indemnify and hold harmless FINDER, its affiliates, officers, employees, and partners from any claims, damages, liabilities, and expenses, including attorneys’ fees, arising out of your use of the Services, your data submissions, or your violation of these Terms or applicable law.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. FINDER DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FINDER SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR USE. OUR TOTAL LIABILITY UNDER THESE TERMS SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100) OR THE AMOUNT PAID TO US FOR THE SERVICES IN THE PREVIOUS TWELVE MONTHS, WHICHEVER IS GREATER.
You represent that you are not located in or affiliated with jurisdictions restricted under U.S. export laws or sanctions. You shall not export, re-export, or release the Services or any data obtained from the Services to any jurisdiction to which export, re-export, or release is prohibited by law, rule, or regulation.
For U.S. government users, the Services are considered “Commercial Items” as defined by 48 C.F.R. § 2.101. Services are provided with only those rights set forth in these Terms. Certain services may require CJIS or other public-safety compliance.
These Terms are governed by the laws of the State of Florida without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of courts located in Florida for any dispute arising from or related to these Terms.
Upon termination of your use of the Services, the following sections will survive: Privacy and Data Use, Restrictions, Feedback, Indemnification, Disclaimer of Warranties, Limitation of Liability, Governing Law and Jurisdiction, and Notices and Communications.
Notices required under these Terms may be sent via email or certified mail. Legal correspondence should be addressed to FINDER Software Solutions, LLC, 4185 35th Street N, St. Petersburg, FL 33714, or emailed to admin@findersoftware.com.
Unless explicitly requested otherwise in writing, you grant FINDER permission to identify your organization as a user or customer in press releases, marketing materials, or case studies.
FINDER respects intellectual property rights. If you believe that content hosted on our Site infringes your copyright, you may file a notice with admin@findersoftware.com in accordance with the Digital Millennium Copyright Act (DMCA).
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