Help & FAQ’s

Your agency FINDER® admin can assist with password resets, permission settings, training, and more. For other questions, please view the topics below or contact FINDER at [email protected].

How do I get help with my account?

Your agency FINDER admin can assist with password resets, permissions, training, and more.

For other questions, please contact FINDER at [email protected].

Is FINDER secure?

FINDER is LEXS-SR, CJIS and FIPS 140-2 Compliant. The architecture is designated to meet the technological directives established by the federal government for sharing law enforcement data. FINDER only works with law enforcement agencies.

Moreover, the Secure File Transfer Protocol (SFTP) server we use to upload the bulletins into FINDER is also FIPS 140-2 complaint and secured end to end. We use Bitvise for our SFTP server. Please find additional details HERE. All of this comports with securely transferring CJIS data.

FINDER also uses AWS GovCloud. This ensures a path to future expansion and compliance with Government mandates. Read more on AWS GovCloud HERE.

Is FINDER a data warehouse?

No. FINDER is a distributed network with federated queries. We do not warehouse data, and your agency data stays at your agency. FINDER provides an interface to allow other agencies to have access to your information while leaving you in control of your data. However, FINDER can be implemented for data warehouses that require data storage at a specific law enforcement agency.

How many agencies are using FINDER?

There are over 450 agencies across the nation connected to FINDER.

How many users can my agency have on FINDER?

There are no “per user” charges and no limits on the number of users within an agency.

Is there a users guide for FINDER?

Yes, you can access the FINDER users guide from within the FINDER platform under the “SUPPORT” tab and then “ONLINE HELP”.

What are the server requirements for my agency?

FINDER can run on a minimum system (such as an Intel Duo class processor), 8GB RAM, 100 GB storage space.

What is needed to implement FINDER as our data sharing system?

An MOU with FINDER, Windows Server 2012 R2 Standard or higher. See the IT FAQ’s for more information.

How do I submit a product feature request?

At FINDER, we are always working to improve our platform for our customers. If you have an idea or product request, you may submit it using the button below, and our engineering team will review it. Please note due to development cycles and the wide base of customers, not all requests will be implemented, however, our team does read all requests.

Find out more, contact us.

407 545 3730