Your agency FINDER admin can assist with password resets, permissions, training, and more.

For other questions, please contact FINDER Support below.

Approved users can access FINDER via the following:

FINDER Investigate (must access from approved IP address):

https://login.findersoftware.com/

FINDER Pawn:

https://www.finderpawn.org/FINDERPawn/

The architecture is designated to meet the technological directives established by the federal government for sharing law enforcement data. FINDER only works with law enforcement agencies.

Moreover, the Secure File Transfer Protocol (SFTP) server we use to upload the bulletins into FINDER is also FIPS 140-2 complaint and secured end to end. We use Bitvise for our SFTP server. Please find additional details HERE. All of this comports with securely transferring CJIS data.

FINDER also uses AWS GovCloud. This ensures a path to future expansion and compliance with Government mandates. Read more on AWS GovCloud HERE.

There are over 450 agencies across the nation connected to FINDER.

There are no “per user” charges and no limits on the number of users within an agency.

Yes, you can access the FINDER users guide from within the FINDER platform under the “SUPPORT” tab and then “ONLINE HELP”.

Pawn Shop’s may access the Pawn Shop user guide in the platform or online HERE.

Please visit the IT FAQ’s for information on the onboarding process and technical requirements.

For the best experience, FINDER (Investigate and Pawn) supports the latest versions of Google Chrome, Mozilla Firefox, and Microsoft Edge. We recommend keeping your browser up to date to ensure optimal performance and security.

If your searches aren’t returning results or the information seems outdated, try clearing your browser’s cache This often resolves issues related to outdated or missing data. Also refer to the question on what browsers are supported.

The agency will need a signed MOU with FINDER to get started.

Please visit the IT FAQ’s for more information on the onboarding process and technical requirements.

At FINDER, we are always working to improve our platform for our customers. If you have an idea or product request, you may submit it using the button below, and our engineering team will review it. Please note due to development cycles and the wide base of customers, not all requests will be implemented, however, our team does read all requests.

Please view the TechAlert users guide at https://vettedsecuritysolutions.com/docs-category/vetted-virtual-technician/