Last Updated: July 31, 2026

Privacy Policy

I. General

FINDER Software Solutions, LLC and its affiliates (collectively, “we,” “our,” “us,” or “FINDER”) operate www.findersoftware.com (the “Site”), and the software, products, and services available through it (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect Personal Information that identifies, describes, or can be reasonably linked to you. It applies to visitors, users, and customers of our Site and Services.

II. What Personal Information Do We Collect?

a) When You Register or Subscribe. We may collect name, email address, password, phone number, job title, agency or company name, agency or company address, organization size, and industry. We do not collect payment card information directly; payment data is handled by third-party processors.

b) When You Communicate with Us. We may collect name, email address, and content of communications you send to us.

c) When You Call for Support. We may collect name, contact details (email, phone, postal address), and the nature of your inquiry.

d) Careers. If you apply for a position, we may collect name, contact details, resume or CV, and portfolio links.

e) Internet and Technical Data. We may collect IP address, browser and operating system details, device identifiers, referring websites, search terms, session ID, page views, and visitor status.

f) Cookies and Analytics. We use tools such as Google Analytics to track your activity on the Site. You can opt out via browser settings or tools such as the Google opt-out plugin.

III. Sources of Personal Information

We collect information from: 1) you, when you provide it directly; 2) automated tracking tools; 3) authorized third parties, such as our clients; and 4) our service providers.

IV. Why We Collect Personal Information

We collect and process Personal Information to operate and improve our Site and Services; deliver customer support; comply with legal obligations; prevent fraud and abuse; send updates and notices; provide marketing communications if you opt in; and perform analytics and reporting.

V. How We Disclose Personal Information

We may share Personal Information with: 1) our affiliates; 2) third-party service providers, such as cloud hosting, analytics, and email providers; 3) legal authorities when required; 4) third parties in connection with business transfers such as mergers; and 5) advertising partners in non-identifiable form. We do not sell Personal Information.

VI. Your Choices

You may update or delete your account by emailing admin@findersoftware.com. If retention is required by law or contract, we may retain data as needed. Deleted data may remain in archives as necessary for legal compliance or backup.

VII. California Privacy Rights (CCPA and CPRA)

California residents have the right to: a) know what Personal Information we collect and how it is used; b) request access to or deletion of their data; c) know with whom data is shared; and d) not be discriminated against for exercising privacy rights. To make a request, email admin@findersoftware.com. We will respond within 45 days of verifying your identity. We do not sell Personal Information and therefore do not maintain a “Do Not Sell My Info” mechanism.

VIII. Data Retention

We retain Personal Information only as long as necessary for service delivery, legal compliance, auditing, or business operations. Retention periods vary by data type, sensitivity, and legal requirements.

IX. External Links

Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. You should review their policies separately.

X. Children

Our Services are not intended for individuals under 16 years of age. We do not knowingly collect, process, or sell information from children.

XI. Cookies

We use the following cookie types: 1) essential cookies, required for login and security; 2) performance cookies, used to analyze usage; 3) functionality cookies, which store preferences; and 4) advertising cookies, which enable retargeting or analytics. You may manage cookies through browser settings or opt-out mechanisms such as the Network Advertising Initiative.

XII. European and UK Residents (GDPR and UK GDPR)

We process your data under legal bases including contract, consent, and legitimate interest. You have the right to: a) access and correct your data; b) request deletion or restriction; c) object to processing; d) request portability of your data; and e) file a complaint with a supervisory authority. Contact admin@findersoftware.com to exercise your rights.

XIII. Security

We implement appropriate technical and organizational measures to protect Personal Information. While no system is completely secure, we take reasonable precautions to prevent unauthorized access, disclosure, or loss.

XIV. Do Not Track

We do not currently respond to Do Not Track browser signals, as no standardized protocol exists. We do honor legally mandated opt-out signals such as Global Privacy Control.

XV. Changes to This Policy

We may update this Privacy Policy periodically. Revisions will be posted with an updated effective date. Continued use of the Services after updates constitutes your acceptance.

XVI. Contact Us

For any questions or to exercise your privacy rights, contact us at admin@findersoftware.com or write to FINDER Software Solutions, LLC, 4185 35th Street N, St. Petersburg, FL 33714.

Updated July 31, 2026

FINDER facilitates the integration and exchange of information that includes persons, vehicles, incident, scrap metal, and pawned property records collected by participating law enforcement agencies. None of these data sources are characterized as intelligence databases as defined in 28 CFR Part 23.

Data Collection and Use

Each member agency is to abide by data collection limitations applicable by reason of law, rule, or policy. Information contributed to FINDER should be that which has been collected in conformance with these limitations.

Information obtained from or through FINDER can only be used for legitimate law enforcement purposes. A legitimate law enforcement purpose means the request for data can be directly linked to a law enforcement agency’s active criminal investigation or other legitimate law enforcement activity.

Responsibilities of Member Agencies and Individual Users

The law enforcement agencies remain the owners of the law enforcement information they contribute and are, therefore, responsible for the quality and accuracy of the information made available to FINDER and its users.

Participating agencies and authorized users are responsible for providing security for information derived from FINDER in accordance with applicable laws, rules, and regulations. Participating agencies are also responsible for assuring that all personnel who receive, handle, or access the law enforcement information or other sensitive information are trained as to those requirements.

Users are reminded that inaccurate personal information can have a damaging impact on the person concerned and negatively impact confidence in FINDER and agencies submitting information to FINDER. The ultimate burden of maintaining the integrity and credibility of FINDER rests with the individual law enforcement officer who accesses the information available via FINDER.

In order to maintain the integrity of FINDER, any information believed to be actionable that is obtained through FINDER must be independently verified with the original data source, meaning the originating agency, before any official action is taken. FINDER participating agencies and individual authorized law enforcement users are responsible for compliance with the FINDER Privacy Policy.

Authority to Ensure Policy Compliance

FINDER Software Solutions, LLC (“FSS”) will take reasonable measures to secure access to FINDER and prevent unauthorized access or use of FINDER. FSS reserves the right to specify and regulate the qualifications of and number of personnel who will have FINDER access. FSS may suspend or withhold service to any agency or individual violating this Privacy Policy. FSS further reserves the right to conduct inspections concerning the proper use and security of FINDER data pursuant to the terms of each agency’s Memorandum of Understanding (MOU).

Summary Rules for FINDER Contributors and Users

All personnel having access to FINDER agree to abide by the following rules:

• FINDER will be accessible only to members of law enforcement agencies who are granted access to a state criminal justice network or other similarly secure network.
• The FINDER application will be used only in the performance of legitimate law enforcement functions and in a manner authorized by the user’s employer.
• Individual passwords will not be disclosed except as authorized by agency management.
• Individual passwords will be changed if authorized personnel of the agency or FSS suspect that the password has been improperly disclosed or otherwise compromised.
• Use of the FINDER application in an unauthorized or illegal manner will subject the user to denial of further use of FINDER, discipline by the user’s employing agency, or criminal prosecution.
• Each authorized user understands that access to the FINDER application can be denied or rescinded for failure to comply with the applicable restrictions and use limitations.
• Information obtained from or through the FINDER application will not be publicly disclosed except when disclosure is required by federal, state, or local statute or ordinance or by a court of competent jurisdiction.
• Information acquired through FINDER cannot be submitted as original documentation for prosecution purposes and cannot be sold, published, exchanged, or disclosed for commercial purposes.
• Each individual user of FINDER must acknowledge an Individual User Agreement.
• Persons wishing to access data pertaining to themselves should communicate directly with the agency or entity that is the source of any data in question. Member agencies will refer citizens to the original collector of any questionable data as the appropriate entity to address concerns about data accuracy and quality, when such a referral can be made without compromising an active inquiry or investigation.
• All participating agencies will make this Privacy Policy available for public review or to any interested party. FSS will also make it available to any interested party.
• The data accessed by FINDER agencies is provided, on a voluntary basis, by member agencies. FINDER law enforcement information and other related data, information, and services provided by FINDER are made available as-is and are not represented or warranted as accurate, complete, or current.
• Each individual FINDER user will be required to acknowledge that he or she remains solely responsible for the interpretation, dissemination, and use of any information acquired via FINDER and is responsible for ensuring this information is accurate, current, valid, and complete before any official action is taken in full or partial reliance upon the information obtained.
• Each individual FINDER user acknowledges that misuse or other unauthorized use of FINDER or information contained therein could result in administrative action by their agency, including termination, or criminal prosecution.