Whether your agency is looking at FINDER® for the first time or your people use it every shift, the answers below cover what comes up most. Technical and security questions are on the IT FAQ.
FINDER works only with law enforcement agencies. Access is limited to authorized personnel at verified agencies, for criminal justice purposes, and requires an agency-issued email address.
Register on the platform at the account registration screen. If your agency already uses FINDER, your agency administrator approves you. If your agency is new to the network, the FINDER team reviews it.
Tell us who you are on the agency request page and we will add your agency, then come back to you with next steps.
Verified state and local law enforcement personnel can register for free query access to the network, query only, for an initial six month period.
Agency pilots are also available by request and granted case by case. Tell us what you need to evaluate, how long, and how many users, and we will scope it.
Prices are published on the pricing page. FINDER is priced per agency rather than per seat, tiered by sworn officer count, with no per user charge and no cap on how many people at your agency use the core platform.
A signed MOU, then technical onboarding. Your account executive works the process with you. The IT FAQ covers the onboarding steps, system requirements, and what your IT staff will need to provide.
FINDER Investigate is at login.findersoftware.com.
FINDER Pawn is at finderpawn.org.
Your agency FINDER administrator, and they can do it immediately. They also handle permission changes, adding and removing users, and coordinating training. If you are not sure who yours is, ask your supervisor or your records unit.
The latest versions of Google Chrome, Mozilla Firefox, and Microsoft Edge. Keeping your browser current matters for both performance and security.
Yes. Inside the platform, go to the SUPPORT tab and then ONLINE HELP.
Pawn shop users can find the pawn shop guide in the platform or download it here.
Yes, and our engineering team reads every one. Submit it through the support form.
We cannot implement everything. Development cycles are finite and the customer base is wide, so requests get weighed against what helps the most agencies.
On the IT FAQ. It covers hosting, CJIS alignment, multi-factor authentication, system requirements, implementation steps, and how CAD, RMS, bulletin, and hotlist data gets into FINDER.
If the answers above did not get you there, open a support request and someone will pick it up. If you are looking at FINDER for your agency, the contact page is the faster route.
Supporting law enforcement for over 20 years.
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