Integration Help

Your agency FINDER admin can assist with password resets, permission settings, training, and more.

For other integrations and set-up questions, please view the topics below or contact FINDER at [email protected].

Clearview API

The Clearview AI API to FINDER requires the FINDER engineering team to add your unique Clearview API key to the system. Follow the steps below to obtain this key and then provide to your FINDER onboarding consultant.

Steps to obtain the Clearview API Key
  • First, the API keys permission set must be enabled within the Clearview admin section.
  • From the home screen, click the drop-down next to the user’s name, then select API Keys.
  • From there, the user will select the highlighted Create API Key.
  • In the pop-up box under Create a new API key, type in the name of the agency, for example, Anytown Police Dept FINDER.
  • Once this is complete, the user will see a QR code along with their alphanumeric code. This code must be sent over to FINDER to allow for integration.

Adding Bulletins to FINDER

FINDER provides agencies with three different ways to load bulletins into the FINDER system.

FINDER Bulletin Upload Module

To perform this task, you must be assigned the Bulletins module.

  • From the Dashboard, click the Bulletin Upload icon.
  • To assign today’s date to this Bulletin (default), proceed to the next step. To assign a different date to this Bulletin, proceed to the Bulletin’s Date field at the top of the page. Next, enter a date in mmddyyyy format or click the calendar icon to select a date from the popup calendar.
  • Click the dropdown arrow icon to the right of the Bulletin’s Category field. Next, select a category from the drop-down list.
  • Click Choose File or Browse (button names may vary based on the web browser you’re using).
  • Navigate to the directory on your PC or network where the Bulletin is located, then double-click on that file to select it. The file name displays to the right of the Choose File or Browse button.
  • Click Upload. The new Bulletin displays in the left column.

Secure File Transfer Protocol (SFTP)

FINDER offers a SFTP folder to agencies to load bulletins and other files. Please contact the FINDER Support Team HERE to use the SFTP process and for access instructions. The Secure File Transfer Protocol (SFTP) server we use to upload the bulletins into FINDER, is FIPS 140-2 complaint and secured end to end. You can read more about FINDER security on our FAQ page.

Email Upload

Create an email forwarding rule within the department workflow to automatically send bulletins to [email protected].View instructions on how to create an Outlook forwarding rule HERE.

Please note, the email upload option should NOT be used for CJIS-protected information.

Updating LPR Hotlist to FINDER

FINDER provides agencies with two different ways to load LPR Hotlist into the FINDER system.

Secure File Transfer Protocol (SFTP)

FINDER offers a SFTP folder to agencies to load hotlist and other files. Please contact the FINDER Support Team HERE to use the SFTP process and for access instructions. The Secure File Transfer Protocol (SFTP) server we use to upload the bulletins into FINDER, is FIPS 140-2 complaint and secured end to end. You can read more about FINDER security on our FAQ page.

Email Upload

Create an email forwarding rule within the department workflow to automatically send bulletins to [email protected]. View instructions on how to create an Outlook forwarding rule HERE.

Please note, the email upload option should NOT be used for CJIS-protected information.

Find out more, contact us.

407 545 3730